Terms and conditions

Terms and conditions

Booking confirmation and payment

To confirm your reservation, we will ask for an advance payment, while the rest will be paid in cash or by credit card when you check-in. 

 

Product/service delivery policy

Accommodation services can be purchased online or directly at the location. 

The services are provided at the location, in Baia de Fier commune, Gorj county.

The guesthouse undertakes to provide the services paid for by the client, according to the agreement.

After booking, the customer will have information regarding:

* the destination of the trip (length of stay, details regarding possible visits or excursions) and the list of included services.

* the total price, including all additional taxes and fees, if applicable, as well as payment methods

Customers will take possession of the accommodation services at the moment they check-in at the location, according to the data confirmed at the time of booking.

To confirm your reservation, we will ask for an advance payment, while the rest will be paid in cash or by credit card when you check-in.

At the accommodation we will ask for your card to guarantee the coverage of any damages.

Reservations are accepted for periods of the same year.

 

Payment methods

Payment can be made by card on the booking platform or at the location or in cash at check-in. Online payment processor (card payment is Netopia - MobilPay). The connection is 100% secure.

 

Guarantee

At the accommodation we will ask for your card to guarantee the coverage of any damages.

 

Cancellation

Cancellations can be made free of charge within 7 days of booking, and a cancellation at a later date will result in a refund of half of the booking amount or the loss of the deposit. Cancellations caused by the restrictions imposed by the Covid-19 pandemic require a full refund.

 

Smoking, strictly prohibited

Smoking is prohibited inside the guesthouse. Deviation from this rule leads to the payment of an additional cleaning fee of 1,000 lei.

 

No pets allowed

The access of pets to the premises of the guesthouse is strictly prohibited.

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